A curious discovery about my laundry service

Recently I received an informal text message survey from Rinse, a laundry service I’ve been using for a few years. The survey only had two questions, but I found their response unexpected to say the least.

If you’re not familiar with Rinse, it’s pretty simple — put your clothes to wash in a bag, your dry cleaning in a different bag, and schedule a courier to come to your home and pick it all up. They clean and return your clothes in a couple days.

As for what made the survey’s response so unusual, see a screenshot of the interaction below:

Yes, my laundry service just admitted they hate doing laundry. I guess that’s one thing we have in common.

Still, now I feel a little guilty every time they come over to pick up my dirty clothes.
 

Spam: If you’ve never used Rinse before (and don’t mind using a laundry service that hates doing laundry) click here to get $25 off your first order. Full disclosure: I’ll get a discount if you use that link to sign up and place an order.